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United CleanPlus
Delivering industry-leading cleanliness | Prioritizing your well-being | Innovating for a healthier tomorrow | The latest science | FAQs
United CleanPlus℠ is our commitment to delivering industry-leading cleanliness as we continue to put health and safety at the forefront of your experience. We’ve teamed up with Clorox to redefine our cleaning and disinfection procedures and Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols – all to help support a healthier and safer return to travel.We’re dedicated to bringing the United CleanPlus commitment to you in three distinct ways:1
Delivering industry-leading cleanliness
Prioritizing your
well-being
Innovating for a healthier tomorrow
We’re leveraging the disinfecting expertise and suite of products from Clorox, the #1 trusted brand for powerful cleaning, to deliver an industry-leading standard of cleanliness. Visit Clorox’s website to learn about disinfecting tips, products and more.
We’re leveraging the disinfecting expertise and suite of products from Clorox, the #1 trusted brand for powerful cleaning, to deliver an industry-leading standard of cleanliness. Visit Clorox’s website to learn about disinfecting tips, products and more.
And we’re working closely with the experts at Cleveland Clinic for the safety of our employees and customers. Visit Cleveland Clinic’s website to learn more about COVID-19.
And we’re working closely with the experts at Cleveland Clinic for the safety of our employees and customers. Visit Cleveland Clinic’s website to learn more about COVID-19.
Our United CleanPlus program is award-winningUnited is the first airline among the four largest U.S. carriers to be awarded Diamond status by APEX Health Safety powered by SimpliFlying for our cleanliness and sanitation efforts.
Our United CleanPlus program is award-winningUnited is the first airline among the four largest U.S. carriers to be awarded Diamond status by APEX Health Safety powered by SimpliFlying for our cleanliness and sanitation efforts.
Delivering industry-leading cleanliness
Disinfecting high-touch areas like arm rests, door handles and seat belts.Providing hand sanitizer wipes as you board the aircraft.Using state-of-the-art high-efficiency (HEPA) filters2 and Ultraviolet C (UVC) technology.Encouraging touchless travel through the United app or united.com.Installing sneeze guards at key interaction points.
Prioritizing your well-being
Requiring you during the check-in process to acknowledge you don’t have symptoms for COVID-19 and to agree to follow our policies.Providing personalized, up-to-date information about testing and travel requirements before your trip through the Travel-Ready Center.Implementing temporary changes to our inflight dining service. See what’s new.Disinfecting high-touch service areas more often and seats after each use, and offering single-use glassware at our United Club℠ locations.
Innovating for a healthier tomorrow
Partnering with Abbott, XpresCheck and other providers to provide easy and accessible COVID-19 testing options for customers traveling to select destinations. Learn moreWorking with Clorox and Cleveland Clinic to guide the future of our cleaning and disinfection protocols.Employing a full-time, on-site medical director – the only U.S. airline to do so.Using Clorox Total 360 Electrostatic Sprayers to disinfect gate areas at the airport.Testing artificial intelligence that can assist with temperature screenings and crowd detection.Rolling out antimicrobial technology on our aircraft to add an additional layer of sanitization on board. See howEvaluating biometric boarding pass options.Adding touchless lavatories starting with select aircraft.
Safe travels start with science
According to a U.S. Department of Defense cabin airflow study:Your COVID-19 exposure risk is almost zero when advanced air filtration systems, required mask wearing, and diligent cleaning protocols are utilizedAircraft cabins are among the safest of public indoor environments in the worldEven when the aircraft is full, on average only 0.003% of infected air particles could enter the breathing zone of seated, masked passengersRead Harvard’s studyRead U.S. Department of Defense’s study
Still have questions?
Visit our what to expect page, or text “Clean” to FLYUA (35982) to chat with our automated assistant and get answers to all of your questions about safety, cleaning, face masks and more.
For more information on COVID-19, visit:
Centers for Disease Control and PreventionWorld Health Organization
Frequently asked questions
What is the United CleanPlus program?
United CleanPlus is our commitment to delivering industry-leading cleanliness, as we put health and safety at the forefront of our entire customer experience. We’ve teamed up with the experts from Clorox and Cleveland Clinic to bring you a safe and clean travel experience. We’ll seek input from our trusted partners on these new initiatives to ensure we’re providing the best possible solutions.We’re leveraging the cleaning and disinfecting expertise and suite of products from Clorox. As leaders in the cleaning and disinfection space for over 100 years, Clorox is working closely with us to institute an exemplary facilities cleaning program, redefine disinfection protocols and equip customers with amenities that support a healthier and safer environment throughout the travel journey.
What are the key areas of focus for the United CleanPlus program?
There are three pillars, or commitments, that make up United CleanPlus: delivering industry-leading cleaning, prioritizing your well-being and innovating for a healthier tomorrow.
Is the United CleanPlus program only focused on cleaning?
United CleanPlus is more than just our commitment to cleanliness — this program encompasses our efforts dedicated to the health and safety of our customers and employees.First, we try to deliver industry-leading cleanliness by demonstrating our continued efforts to enhance and improve our cleaning processes, such as state-of-the-art circulation systems and cabin sanitation. In addition, we’re prioritizing your well-being by addressing the overall safety and health of our customers and employees, such as practices adhering to CDC guidelines and reducing touchpoints. We’re also innovating for a healthier tomorrow by showing our progress and developments in creating the safest travel journey for all customers and employees in a rapidly changing world.
Will we be using Clorox products at the airport and on board?
Yes. As part of our relationship, we’ll be working closely with the experts at Clorox to identify and leverage their suite of products on surfaces throughout our travel journey where most effective.
How are we working with Cleveland Clinic?
We consulted with experts at Cleveland Clinic to provide guidance on the airline’s policies and procedures – from mandatory face coverings, to touchless kiosks, to social distancing – and ensure they meet or exceed industry standards. Medical experts from Cleveland Clinic will also advise on new technologies, training development and quality assurance programming.
FootnotesSome enhancements may not be available at all airports or on all flights.HEPA filter efficiency of 99.97% is based on the specification of the filters published by the manufacturers of the HEPA filters used on United aircraft.
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